Where We Ship
BridgeGoods currently ships to all residential and business addresses in the United Kingdom. We do not ship internationally at this time.
Shipping Cost
Delivery is completely free on all orders, regardless of basket value or postcode.
Order Processing
- Order cut-off: 6:00 p.m. (GMT) Monday to Friday.
- Handling time: 1–2 business days. During this period we pick, pack and hand your parcel to the carrier. Orders placed after the cut-off roll into the next business day.
- Weekends and UK public holidays are not counted as business days.
Transit Time
After hand-off to the carrier, delivery typically takes 4 to 6 business days. Combining our handling window with carrier transit means most parcels arrive within 5 to 8 business days of the moment you place your order.
Carriers and Tracking
We work with Royal Mail and other trusted UK couriers. As soon as your parcel leaves our fulfilment center you will receive a dispatch email that includes a live tracking link. Please allow up to 24 hours for the tracking page to update.
Address Accuracy
Double check your shipping details before completing checkout. Once a parcel is in transit we cannot redirect it. If an item is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery.
Delivery Issues
If your order is delayed beyond the stated window, arrives damaged, or is marked “delivered” but cannot be found:
- Check with neighbors and any safe-place spots first.
- Email help@bridgegoods.shop with your order number and a brief description of the problem (include photos for damage claims).
- Our team will open an investigation with the carrier and update you within one business day.
Returns
Every purchase is covered by our 30 days money-back promise. If your pet isn’t impressed or the size is wrong, contact us within 30 days of delivery and we’ll provide a prepaid return label. No restocking fees, no complicated forms.
Need Help?
- Company Name: BridgeGoods
- Email: help@bridgegoods.shop
- Phone Number: +447351539954
- Address: 32 Eastdown Park, London, SE13 5HS, United Kingdom
- Contact Form: Click Here
- Opening Hours: Monday to Friday: 8:00 AM to 5:00 PM
- Response Time: We will try to respond to your email within 24 hours.